Our service is a gateway between the inmate's Trulincs system and the outside world. Our system runs 24 hours a day, 7 days a week. If at any time our service is down for any reason, they will be given credit for that time.
At any given time the inmate may not be able to use our service because their access to the Trulincs system has been restricted for some reason such as Corrlinks being offline, lack of funds on the inmates Trulincs account, intitutional lockdown, transfer to new institution or loss of privileges.
By depositing money into their account with us, you specifically acknowledge that:
We are upholding our obligation by making our service available, even if the inmate is unable to use it for any reason.
Once you deposit the money with us it becomes a gift to the inmate who may use the service until the funds deplete or decides to gift the remaining funds to another inmate on our system.
We cannot issue a refund for any amounts that have been applied to their account includings initial set up fee, monthly renewal fee, international text messages, any other premium services.